Suitable for any service-based contract between a Client and a Contractor. It is intended for use across a range of sectors, including facilities management, maintenance, operations, and other long-term service arrangements.
The TSC is part of the NEC4 suite of contracts and is widely used for ongoing service delivery, such as building maintenance, asset management, and other continuous or scheduled services.
Key Parties in the NEC4 TSC Contract:
Client
This is the organisation engaging the Contractor to provide ongoing services.
Service Manager
This is the Client’s appointed representative. The Service Manager acts as the primary point of contact and manages the contract on behalf of the Client.
Contractor
The Contractor provides the required services as defined in the Service Information and any associated Task Orders.
Asite NEC4 Contract Manager Role Examples for TSC:
Roles in your contract process may already be defined in the Asite project. Examples:
NEC-TSC-Client Draft for SM
NEC-TSC-Client View Only
NEC-TSC-Contractor
NEC-TSC-Contractor Draft for SM
NEC-TSC-Service Manager
NEC-TSC-Supplier View Only
Roles and Responsibilities
Role | Responsibilities / Key Activities |
Contractor | - Raises Early Warnings related to delay, cost, or service performance - Raises Compensation Events - Submits quotations upon instruction by the Service Manager - Responds to Task Orders issued by the Service Manager - Tags Task Orders against relevant Compensation Events, where applicable - Submits assessments for final payment amounts - Requests changes to the Service Information (if needed)- Submits updated programmes or work schedules - Communicates internally with their team for task execution - Issues late notices (e.g. late access or information) - Requests extensions to Task durations or service periods |
Service Manager | - Issues the Term Service Contract and Task Orders - Raises Early Warnings for potential impact on service delivery - Instructs the Contractor to provide quotations - Reviews and accepts/rejects Contractor’s design (if applicable)- Accepts or rejects quotations submitted - Notifies the Contractor of Compensation Events - Assesses or confirms the assessment of Compensation Events - Issues changes to Task Orders - Reviews the completion of tasks - Certifies payments, including final payment on completion or termination |
NEC TSC Contract Forms (Template Name: AppLibrary - NEC4 Term Services Contract Manager)
A. Contract Information
01a Contract Data & Report
01b Distribution Setup
B. Early Warning
02 EWR by Contractor
03 EWR by Service Manager
C. Compensation Event Process
04 SMs Instruction
05 NCE by Contractor
06 NCE by SM
07 Instruction to Submit Quotation
08 Incidents Assessment
09 Quotation by Contractor
10 SMs Assessment
11 Extend Period for Reply
12 Notice of Late SM Reply
D. Communications
13 Contractor's Communication
14 SMs Communication
E. Certificates
15 Payment Certificate
16 Application for Payment
17 Completion Certificate
F. Programme Mgmt
18 Programme Submission
G. Task Order
19 Draft Task Order
20 Task Order