Asite Customer Experience (ACE), is Asite's virtual assistant, designed to help you quickly resolve queries and troubleshoot issues across the entire Asite platform.
ACE is available in two formats:
In-product widget: a panel you can open from any Asite product to ask questions in a conversational way.
Automated email support: provides an initial response when you email Support, with handover to a Support specialist whenever needed.
TIP: For a full overview of ACE, see ACE - Asite's Virtual Assistant.
How Do I Find ACE When Using an Asite Product?
Log in to your Asite account.
Within any Asite product or module (CDE, Marketplace, Field, etc.) locate the ACE widget in the bottom-right corner.
Click the widget, ACE will initiate with the greeting: "Hi there. You are now speaking with ACE. How can I help?"
Type your question in the chat, ACE can assist with anything you need.
How Do I View My Previous Chats with ACE?
Log in to your Asite account.
Click the ACE widget in the bottom-right corner.
In the chat window, click the Back arrow (top-left).
You will will see a panel containing multiple tabs:
Home, Messages, Tickets, Help and News.
For more information on these tabs, check Available Options in the ACE panel.
To view your previous conversations, select the Messages tab.
Available Options in the ACE Panel
Option | Description |
Home | Opens a set of quick-access tiles to key areas within the widget, including the Messages tab, the Asite Help Centre, and Contact Support. 
|
Messages | Displays all previous conversations with ACE and allows you to start a new chat with the virtual assistant.  |
Tickets | Shows all conversations that have been escalated to the Development team by Asite Support, typically used for bugs or confirmed outages. 
|
Help | Displays a searchable list of Help Centre articles directly inside the widget, allowing you to read guidance without leaving the product. 
|
News | Shows the latest product updates and announcements from the Asite team.  |