A1. Please email us the details to change your organisation's setup on Asite. We will get back to you soon.

Click here for help managing your organisation's branding on Asite. Click here for help managing the design layout of your organisation on Asite.

A1. You'll need the required system-level privilege to manage users from the 'Admin' tab in Asite. Contact your Asite Professional Services Consultant / email us to get this privilege if required.

A2. When you enter an email address while adding a new user, you get an option to 'Request New Organization' if the domain name of the email id that you enter is not registered with Asite. Contact your Asite Professional Services Consultant / drop an email to Asite Support to get the privilege of managing users in your organization on Asite if required.

A3. This will depend on the user's 'Subscription Status'. Only when a user's subscription status is selected as 'Subscribed', do you get the option to set the user's subscription to 'Subscription Never Expires'.

A4. You need the required privileges to manage user roles and access on a project. Click here for help managing user roles and access on a project. Click here for help assigning privileges to a newly added user based on their role.

If that user doesn't have an account on Asite, you can click here for help adding users to your project.

A5. No. A user account once created cannot be deleted. However, it can be deactivated if required. To do this, follow the steps to edit an existing user account, change the user status to 'Inactive' and save the changes.

A1. There are 3 places to start a meeting from Asite platform:

Application level -This icon will be available at the same place throughout the application to create a meeting.

File viewer - Start a Meeting icon will be available in the file viewer.

Form Viewer - Start a Meeting icon will be available in the form viewer.

A2. Yes, starting a meeting from the file viewer or form viewer will raise a meeting title with the doc ref of the selected file or the title of the selected form.

A3. No, you can't disconnect Zoom from the Asite platform. However, you can uninstall Asite from Zoom App Marketplace.

A4. No, It is a one-time activity to authorise Zoom with Asite.

A5. Authorisation is a one-time activity when Asite is installed in the Zoom app. This happens only if you uninstall Asite from the Zoom App Marketplace.

A6. Yes, the meeting title is updated based on how the Zoom meeting was initiated.

When you initiate a meeting from the application level, the title would be Asite Meeting. When you initiate a meeting from the file viewer, the title would be Asite meeting: <Document Reference name>.

When you initiate a meeting from form viewer, the title would be Asite meeting: <Form title name>.

A7. Please speak to your IT administrator and request access to the Zoom app on your system.

A8. This is currently not supported.

A9. Any user with a basic subscription on Asite and valid credentials can initiate a meeting.

A10. No, it will ask you once you initiate a meeting from the Asite platform unless browser cache data is not cleared.

A11. No, you can use your existing Zoom account details.

A1. The required workflow trigger with the 'Task' set as 'Microsoft Flow' is not configured on Asite for the selected project. Only workflow triggers with 'Task' set as 'Microsoft Flow' will appear in the 'Trigger Name' dropdown while creating the flow. Click here to learn how to create a workflow trigger.

A2. You can check the status of your flow by logging in to your Microsoft Flow account and going to your 'My Flows' page. Click on the concerned Flow to view its details. The flow run history will appear under the '28-day run history' available for each flow configured.

A3. Please check the Flow run history and find out what caused the failure.

To check the status of your flow, you can log in to your Microsoft Flow account and go to your 'My Flows' page. Click on the concerned Flow to view its details. The flow run history will appear under the '28-day run history' available for each run.

Under the flow run history, click the date and time of the flow when it failed. If the flow has failed, refer to the error details as mentioned and take appropriate action on how to prevent the issue from occurring again.

A4. Microsoft Flow currently limits the file data transfer to 100 MB only. Files higher than 100 MB cannot be transferred via Microsoft Flow.