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FAQs on 'Admin Functions'
FAQs on 'Admin Functions'

This article lists out frequently asked questions related to 'Admin Functions'.

Updated this week

Q1. How to I manage my organization details?

A1. To make changes to your organization details, send us an email with required details and our team will get back to you soon.


Related to Manage Users

Q1. Why am I unable to add new users?

A1. You need to have required system level privilege to manage users from 'Admin' tab in Asite. To get this privilege, contact your Asite Professional Services Consultant / drop an email to Asite Support.

Q2. How do I add a new organization to Asite?

A2. While you enter an email address while adding a new user, you get an option to 'Request New Organization' if the domain name of the email id that you enter is not registered with Asite. To get the privilege for managing users in your organization, contact your Asite Professional Services Consultant / drop an email to Asite Support.

Q3. I am trying to change a user's subscription to 'Subscription Never Expires', but that particular field shows disabled while adding user. How do I resolve this?

A3. This will depend on the user's 'Subscription Status'. Only if a user's subscription status is selected as 'Subscribed', you will have an option to set the user's subscription to 'Subscription Never Expires'.

Q4. How do I add a new user to a project accessible to me on Asite?

A4. You need to have required privileges on the project to manage user roles and access. Click here to understand how to manage user roles and access on a project.

Once a user is assigned to a project role, click here to understand how to assign privileges to the newly added user based on their role.

In case you are adding a user who is not a part of your organization, see how to invite external users to your project.

Q5. Can I remove an existing user account on Asite?

A5. No. A user account once created cannot be deleted. However, it can be deactivated if required. To do this, follow the steps to edit an existing user account, change user status to 'Inactive' and save the changes.


Q1. What are the places from where I can start a zoom meeting?

A1. There are 3 places to start a meeting from Asite platform:

Application level -This icon will be available at the same place throughout the application to create a meeting.

File viewer - Start a meeting icon will be available in the file viewer.

Form Viewer - Start a meeting icon will be available in the form viewer.

Q2. Can I start a meeting for specific topic from Asite?

A2. Yes, by starting a meeting from file viewer/form viewer will raise a meeting title with the file doc ref / form title.

Q3. Can I disconnect Zoom from Asite platform?

A3. No, you can't disconnect Zoom from Asite platform. However. you can uninstall Asite from Zoom App Marketplace.

Q4. Will Asite Zoom authorisation page will appear every time when I start a meeting?

A4. No, It is a one time activity to authorise Zoom with Asite.

Q5. Why do I get authorisation screen every time I start a meeting via Asite Platform?

A5. Authorisation is a one time activity when Asite is installed in Zoom app. This happens if you uninstall Asite from Zoom App Marketplace only.

Q6. Is there any difference between initiating a meeting from file viewer / app viewer and initiating from application level?

A6. Yes, Meeting title will be updated as user per the place of initiate zoom meeting.

When you initiate a meeting from application level, then title would be Asite Meeting

When you initiate a meeting from file viewer, then title would be Asite meeting: <Document Reference name>

When you initiate a meeting from form viewer, then title would be Asite meeting: <Form title name>

Q7. Why am I not able to receive Zoom login page from Asite platform?

A7. Please contact your IT administrator to allow Zoom to be accessible in your system.

Q8. Is there any place in Asite where I can view stored meetings?

A8. We will support recording of meetings in near future.

Q9. Who can use Zoom meeting from Asite platform?

A9. Any user who have basic subscription or have freemium account on Asite with valid credentials can initiate a meeting.

Q10. Do I have to login into Zoom every time I initiate a meeting?

A10. No it will ask you once when you initiate meeting from Asite platform, unless browser cache data is not cleared.

Q11. Can I use my existing Zoom account to start a meeting from Asite or do I need to create new one?

A11. No, you can use your existing zoom account details.


Q1. Why can't I see any workflow Triggers listed in the 'Trigger Name' dropdown while creating my flow?

A1. This means that required workflow trigger with the 'Task' set as 'Microsoft Flow' is not configured on Asite for selected project. Only workflow triggers with 'Task' set as 'Microsoft Flow' will appear in the 'Trigger Name' dropdown while creating the flow. Click here to learn how to create a workflow trigger.

Q2. How do I check the status of my flow?

A2. You can check the status of your flow by logging in to your Microsoft Flow account and going to your 'My Flows' page. Click on the concerned Flow to view its details. The flow run history will appear under '28-day run history' available for each of the flows configured.

Q3. My flow status is failed. What should I do next?

A3. You need to check the Flow run history and find out what caused the failure.

To check the status of your flow, log in to your Microsoft Flow account and go to your 'My Flows' page. Click on the concerned Flow to view its details. The flow run history will appear under '28-day run history' available for each of the flows configured.

Under flow run history, click on the specific date and time of the flow. If the flow had failed, refer to the error details as mentioned and take appropriate action on how to fix the issue from occurring again.

Q4. What is the file size limit while transferring files via Microsoft Flow?

A4. Microsoft Flow currently limits transfer of file data to 100 MB only. Any files having size higher than 100 MB cannot be transferred via Microsoft Flow.


Next Collection: Integrations


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