A1. To make changes to your organization details, send us an email with required details and our team will get back to you soon.

Click here for detailed help on how to manage your organization branding on Asite.

Click here for detailed help on how to manage design layout of your organization on Asite.

A1. You need to have required system level privilege to manage users from 'Admin' tab in Asite. To get this privilege, contact your Asite Professional Services Consultant / drop an email to Asite Support.

A2. While you enter an email address while adding a new user, you get an option to 'Request New Organization' if the domain name of the email id that you enter is not registered with Asite. To get the privilege for managing users in your organization, contact your Asite Professional Services Consultant / drop an email to Asite Support.

A3. This will depend on the user's 'Subscription Status'. Only if a user's subscription status is selected as 'Subscribed', you will have an option to set the user's subscription to 'Subscription Never Expires'.

A4. You need to have required privileges on the project to manage user roles and access. Click here to understand how to manage user roles and access on a project.

Once a user is assigned to a project role, click here to understand how to assign privileges to the newly added user based on their role.

In case you are adding a user who is not a part of your organization, see how to add users to your project.

A5. No. A user account once created cannot be deleted. However, it can be deactivated if required. To do this, follow the steps to edit an existing user account, change user status to 'Inactive' and save the changes.

A1. There are 3 places to start a meeting from Asite platform:

Application level -This icon will be available at the same place throughout the application to create a meeting.

File viewer - Start a meeting icon will be available in the file viewer.

Form Viewer - Start a meeting icon will be available in the form viewer.

A2. Yes, by starting a meeting from file viewer/form viewer will raise a meeting title with the file doc ref / form title.

A3. No, you can't disconnect Zoom from Asite platform. However. you can uninstall Asite from Zoom App Marketplace.

A4. No, It is a one time activity to authorise Zoom with Asite.

A5. Authorisation is a one time activity when Asite is installed in Zoom app. This happens if you uninstall Asite from Zoom App Marketplace only.

A6. Yes, Meeting title will be updated as user per the place of initiate zoom meeting.

When you initiate a meeting from application level, then title would be Asite Meeting

When you initiate a meeting from file viewer, then title would be Asite meeting: <Document Reference name>

When you initiate a meeting from form viewer, then title would be Asite meeting: <Form title name>

A7. Please contact your IT administrator to allow Zoom to be accessible in your system.

A8. We will support recording of meetings in near future.

A9. Any user who have basic subscription or have freemium account on Asite with valid credentials can initiate a meeting.

A10. No it will ask you once when you initiate meeting from Asite platform, unless browser cache data is not cleared.

A11. No, you can use your existing zoom account details.

A1. This means that required workflow trigger with the 'Task' set as 'Microsoft Flow' is not configured on Asite for selected project. Only workflow triggers with 'Task' set as 'Microsoft Flow' will appear in the 'Trigger Name' dropdown while creating the flow. Click here to learn how to create a workflow trigger.

A2. You can check the status of your flow by logging in to your Microsoft Flow account and going to your 'My Flows' page. Click on the concerned Flow to view its details. The flow run history will appear under '28-day run history' available for each of the flows configured.

A3. You need to check the Flow run history and find out what caused the failure.

To check the status of your flow, log in to your Microsoft Flow account and go to your 'My Flows' page. Click on the concerned Flow to view its details. The flow run history will appear under '28-day run history' available for each of the flows configured.

Under flow run history, click on the specific date and time of the flow. If the flow had failed, refer to the error details as mentioned and take appropriate action on how to fix the issue from occurring again.

A4. Microsoft Flow currently limits transfer of file data to 100 MB only. Any files having size higher than 100 MB cannot be transferred via Microsoft Flow.